Help Center

loctote help center

If you can't find what you're looking for Contact Us

loctote help center

If you can't find what you're looking for Contact Us


How to change your lock combination

How to use your Flak Sack

How to change your Flak Sack ropes


Flak Sack II & Flak Sack SPORT

Click here for Spanish version


warranty & returns


All LOCTOTE® products purchased directly from this website are warranted to be free from defects in material and workmanship for one year from the date of original purchase. This warranty does not cover intentional damage, accidental damage, damage resulting from unreasonable use, normal wear and tear, improper handling, damage caused by a common carrier, loss of use, or other consequential damages. If a defect is found in materials or workmanship, please feel free to contact us for instructions and authorization to send the defective product to us. Products that cannot be repaired to our standards will be replaced with a new one. We will cover the costs associated with shipping the defective product to us.

We accept no liability for any actual, consequential, or incidental damages or losses incurred as a result of using a LOCTOTE® product. Though we are confident that we produce the best and most secure products available, we cannot control how they are used, the situations and circumstances in which they are used, or the forces and abuses to which they may be subjected.

Returns & Exchanges

We want you to be completely happy with your purchase. If for any reason you are not satisfied with any item purchased directly from this website, please return the item to us within 30 days of purchase in its original condition for an exchange, or refund in the original form of payment. All merchandise must be in new and unused condition. For exchanges and international customers, return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.