Warranty & Returns
We stand by the quality and durability of our backpacks. Your Loctote bags are covered by a 2-year limited warranty from the date of purchase. This warranty guarantees that your product will be free from defects in materials and workmanship under normal use during the warranty period.
What is Covered?
- Manufacturing defects in materials
- Defects in workmanship, such as stitching, zippers, or hardware
What is Not Covered?
- Normal wear and tear from daily use, including scuffs, scratches, or fading
- Damage caused by misuse, neglect, or accidental damage
- Modifications or repairs by third-party services not authorized by us
How to Make a Warranty Claim
To submit a claim under this warranty, please contact our customer service team with proof of purchase and a description of the issue. If the defect is covered, we will repair or replace the product at no cost to you.
To submit a claim under this warranty, please contact our customer service team with proof of purchase and a description of the issue. If the defect is covered, we will repair or replace the product at no cost to you.
Warranty Limitations
This warranty applies only to the original purchaser and is non-transferable. It is limited to the repair or replacement of the product, and no other remedies (including consequential damages) are available.
This warranty applies only to the original purchaser and is non-transferable. It is limited to the repair or replacement of the product, and no other remedies (including consequential damages) are available.
WE ARE PART OF THE NOLK FAMILY
Our collective of brands celebrate the beauty of long-loved objects.
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Our collective of brands celebrate the beauty of long-loved objects.
NOLK.COM
Discover our brands:
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