FREQUENTLY ASKED QUESTIONS
POLICIES
We offer free standard shipping on all US and Canada orders over $75. For orders less than $75, the cost is reflected at check-out.
We ship to the United States and Canada.
If you live in a different country, please email our Customer Care team at support@loctote.com with your name, country and email in order to be added to our mailing list. We will reach out to you once we begin shipping to your country.
Depending on your location, orders are shipped from our US or Canadian warehouses. Orders typically ship in 1-2 business days. Depending on your location, domestic orders will arrive within 3-5 business days from order.
We want you to be happy with your products, and if, for any reason, you're not fully satisfied with your purchase, we provide a return & exchange process for orders purchased within 30 days. The product must be unused and in its original, undamaged packaging.
For more information, please click here.
We stand by the quality of our products, which is why we offer a 2-year warranty on everything we make that arrives defective. For more information, click here.
PRODUCT
For quick reference, we have listed the size and weight of our most popular bags below. For any other product, please refer to the “Specifications” section on the relevant product page.
AntiTheft Sack 3L
Weight: 255 grams
Capacity: 3 liters
Dimensions: Interior is 12.5’’ x 8.5”
Neck Pouch
Weight: 270 grams
Capacity: 1 liter
Dimensions: Interior is 6.5” x 4.5”. Strap length is 52” at its longest.
Sling Bag
Weight: 696 grams
Capacity: 5.5 liters
Dimensions: Expands to 12’’ x 6.5’’ x 5’’ when full. Strap length is 52” at its longest (including the bag length).
Mini Cinch Pack
Weight: 544 grams
Capacity: 7 liters
Dimensions: Interior is 12” x 8.5” x 5”
Flak Sack Sport
Weight: 566 grams
Capacity: 18 liters
Dimensions: Interior is 18’’ x 14’’ - fits Macbook Pro 13 inch
Flak Sack II
Weight: 907 grams
Capacity: 18 liters
Dimensions: Interior is 18’’ x 14’’ - fits Macbook Pro 13 inch
We are committed to crafting products that are built to last. Made with full grain leathers, durable waxed canvas and our signature cut-resistant fabrics — our bags are designed to endure. Buy once, use forever. For full details on the materials used, please refer to the relevant product page.
Of course it can. It’s a textile, and nothing is cut-proof. With the right tool, you can cut through anything. We didn’t perform a miracle, we just created a really tough bag that would require a lot of time or effort to get into. In most cases, thieves will just move on.
There are several reasons why LOCTOTE bags are far superior to any bags made out of Kevlar. First, our fabric is significantly more cut-resistant. Most Kevlar® fabrics offer an ISO 13997:1999 blade cut resistance level 2 and in very rare occasions level 3 (on a scale of 1 to 5). Our fabric offers the highest cut resistance level possible – level 5, which makes it 5 times more cut resistant than Kevlar® products. Additionally, Kevlar has poor UV resistance, causing it to turn brown and weaken if exposed to direct sunlight. LOCTOTE bags will not do this.
We use a proprietary fabric made out of an innovative combination of ultra-high molecular weight polyethylene (UHMWPE) and other technical fibers weaved by special high-density knitting machines, creating a fabric that is unlike anything else anywhere.
Real leather is far more durable. Faux leathers also tend to have a higher negative impact on the environment as they are most commonly made of varying forms of plastic. Bio-based faux leathers are not yet viable for production at scale and they do not meet our standards of durability.
Although the bag will definitely set off a metal detector, you can certainly travel with it and make it through airport security without any problems.
Just make sure the bag is not locked when you are going through security, otherwise the bag should pass the scanner without issues.
Yes, you can. Our locks are combination locks that can be replaced if you’d like to. We’d recommend using a sturdy lock with a shank diameter of 6mm.
No matter what bag a customer has, we offer these washing instructions: Hand wash in cold water using mild detergent/soap. Pat dry with a towel and air dry. Do not tumble dry or iron.
Because they’re not. If we say “cut-proof”, somebody, somewhere, with some type of cutting device will post an internet video of our bag being cut. Our bags are made out of the most advanced slash-resistant fabric in the world. They are very difficult to cut, but they can be cut. If they couldn’t be cut at all, we wouldn’t be able to make them. Our bags will keep your stuff safe, except under the most hostile circumstances.
The construction of zippers, even metal ones, requires that they be set into a fabric tape and then stitched into the bag. This fabric tape creates a weak point where the bag can be easily cut-open, circumventing the zipper altogether.
No, not very easily. Our straps have a breaking strength in excess of 1,000 pounds, and the steel aircraft cable inside makes them very resistant to most cutters. Even the grommets are installed in a proprietary way that enables them to hold a 1,000 pound load without tearing loose. Odds are that after a few tugs and slashes, most thieves would move on to an easier target.
This is perfectly normal for these types of fabrics. We do extensive lab testing on every batch of bags, and we can assure you that the bag is not weakened or compromised in any way by this.
Actually, aluminum foil works as well as many of the RFID blocking materials on the market — not well at all. It will somewhat weaken the RFID signal across a very limited spectrum, but it will NOT prevent your cards and passports from being scanned through fabrics at a close range. We use a tested and certified RFID blocking material which exceeds industry standards for shielding all contactless credit cards, passports, drivers licenses, ISO 14443A/B and EPC Gen1/Gen2 contactless smart cards that operate at 13.56 Mhz and above (13.56 Mhz interface is the one that typically contains personal data).
The seams of our bag are covered with a cut-resistant UHMWPE binding and is then stitched in place sealing the bag with UHMWPE threading. The advanced UV protection properties and a non-wicking finish specially designed for outdoor applications where seam strength retention and fade prevention during UV exposure are required. The advanced UV protection reduces strength degradation over traditional filament polyesters while also reducing color loss and fading.The non-wicking finish helps reduce moisture migration through seams.
No. We cannot accept liability for any actual, consequential, or incidental damages or losses incurred as a result of using a LOCTOTE product. Though we are confident that we produce the best and most secure products available, we cannot control the situations and circumstances in which they are used, or the forces and abuses to which they may be subjected.
Locked out? Here's a helpful video on how to reprogram your LOCTOTE combination lock.
LITELOK
We would always recommend that you use your LITELOK to secure your back wheel and frame to a fixed, immovable object. Ideally use a LITELOK to secure the front wheel too. Keep your LITELOKs off the ground and always check your locks before leaving your bike.
LITELOK’s strap is made from a patented composite material called Boaflexicore. It consists of multiple components, including hundreds of strands of high tensile steel. These allow Boaflexicore to be strong, yet flexible. The lock housing is made from virtually indestructible hardened steel with drill resistant, marine grade stainless steel rivets.
All of our products are insurance rated and tested by independent UK anti-theft agency Sold Secure, which is owned by the Master Locksmiths Association. They are experts when it comes to testing the security of bicycle locks and use a variety of tools and methods that are common in real-life bike theft. Because of their respected reputation as experts in their field, a Sold Secure rating is used (and often required) by many insurers.
Our LITELOK Gold and LITELOK Moto range are both rated Sold Secure Motorcycle Gold and our LITELOK Silver range has been rated Sold Secure Silver.
Our LITELOK Silver range has also been rated ART2, by the Netherlands based testing house.
If you correctly attach your LITELOK to your bike with the supplied WrapStraps then it will not scratch your bike. When securing a LITELOK Silver, make sure the metal casing isn’t touching the bike frame.
It’s almost impossible to break a LITELOK through twisting it with a tool like a crowbar or a tire iron. In fact it could cause serious injury to anyone who tries. Both LITELOK Gold and LITELOK Silver are made of Boaflexicore material and have incredible resistance to torsion attacks. It could actually cause serious injury to anyone who tries it on a lock that hasn't been tampered with. This is because as you turn the crowbar energy builds up within the tensioned Boaflexicore material which coils and could spring back and unwind rather violently if you let go.
The below video compares the LITELOK Silver Flexi-U to an equally security rated D-lock in a torsion machine specially developed with Swansea University College of Engineering (Prof Stephen Brown - Head of Engineering, Prof Nick Lavery, and Dr Adam Philo).
https://vimeo.com/386937454
Unfortunately no bike lock is able to withstand constant attack from an angle grinder.
LITELOK has category leading resistance against bolt croppers because Boaflexicore is tough & flexible but not brittle. The components of the material are non-contiguous. Bicycle thieves using bolt croppers will usually attempt to break a lock by creating a nick which turns into a crack because the metal is contiguous – it consists of an uninterrupted series of atoms. Boaflexicore was made so that it spreads and squashes by placing more material in front of the cut so that it can't be cut. We have many examples of attempted thefts which appear to be made with bolt croppers and which have been foiled by our material’s construction.
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